The Indian Brewery
The Indian Brewery offers Indian Street Food and Craft Beer, it is the official outlet for our very own Birmingham brewed beers including “Birmingham Lager” on tap.
The Indian brewery contacted Proton6 Team for consultancy as they were having bottle necks while serving customers over the busy periods.
This resulted in longer waiting periods, confusion on orders, people waiting longer to be served and increased customer complaints.
Existing IT systems, EPOS and card payments were not right for the busy periods.
Busting the queues!!!
Proton6 worked extensively with The Indian brewery to polish the existing processes to make the following enhancements:
1. Table management system.
2. Kitchen Management systems.
3. Electronic Point of sale (EPOS)
4. Staff management systems.
5. Biometric Staff attendance.
6. Staff Training.
Further enhancements for IT infrastructure, customer wifi and digital marketing are in the pipe line to make processes better and achieve better brand value.